Frequently Asked Question

How to submit a ticket request?

Last Updated a year ago

Go to the Help Desk URL
Open the web address for the osTicket help desk.
Click “Open a New Ticket”
This is usually a prominent button or link on the homepage.
Fill Out the Ticket Form
You’ll typically need to provide:
- Name
- Email address
- Help Topic
- Subject
- Message/Issue Description
- Optionally, you can upload attachments (e.g., screenshots, PDFs).
Submit the Ticket
Click the “Submit” or “Create Ticket” button at the bottom of the form.
Check Confirmation Email
You should receive a confirmation email with a ticket number and link to check status.