Frequently Asked Question

Step 1 — Open a ticket
Click the "Open a New Ticket" button on the support page.

Step 2 — Enter your contact information
Email Address and Full Name are required. Phone Number is optional.

Step 3 — Select a Help Topic
Choose the option from the dropdown that best matches your issue. This is required.

Step 4 — Fill in the Ticket Details
Issue Summary (required) — a short title describing the problem.
Priority Level (required) — see guidance below.
Description box — explain the details and reason(s) for opening the ticket.
You can also attach files by dragging them in or choosing them manually.

Step 5 — Choose the correct Priority Level
Low — Minor issue, not urgent.
Normal — Affects your work, but you can continue working around it.
High — You personally cannot complete your work because of this issue.
Emergency — Multiple people or an entire team cannot complete their work because of this issue.

Step 6 — Create Ticket
Click Create Ticket. The support team will follow up as soon as possible.